Terms & Policies

Submit a Complaint

If you have a complaint pertaining to the Canadian Code of Conduct for the Credit and Debit Card Industry, or a general complaint for services received in the US, you may file a complaint through the following channels:

Online by submitting this form
Via email support@finixpayments.com (please download and attach this form)

Our support team will acknowledge receipt of submitted complaints within 30 minutes Monday through Friday between the hours of 6 a.m. - 6 p.m. PT.

Canadian merchants can find more information on their rights by visiting the Financial Consumer Agency of Canada’s website at https://www.canada.ca/en/financial-consumer-agency.html. You may also file a complaint directly with the Financial Consumer Agency of Canada by calling 1-866-461-3222 or emailing info@fcac-acfc.gc.ca. However, FCAC is not a dispute-resolution agency for consumers in their individual dealings with payment card network operator or acquirers.

Please note that any information you submit may be shared with your payment card network operator, acquirer, processor, or financial institution in order to assist us in responding to your concerns.